Refund & Return Policy
Learn about our product return and refund procedures
We want you to shop with confidence at Yasman Tech, knowing that if a product isn’t right, you have clear options for returns or refunds. This Refund and Return Policy describes the conditions under which you can return a product and how we issue refunds, in accordance with Bangladesh’s consumer protection laws.
If you receive a product that is defective, damaged during delivery, or not as described, you may request a return within 7 days of the delivery date. We will arrange for a replacement or refund for any product that meets our return criteria. (If you simply change your mind about a product, please note that not all items may be returnable for that reason; see Non-Refundable Items below.)
To qualify for a return, the item should be unused and in its original condition. This means it should be free of any signs of use, wear, or alteration. The product should be returned with its original packaging and all accessories and documents that came with it. This includes manuals, warranty cards, tags, cables, freebies or bonus items, and any other components originally included. Please do not dispose of or lose these items if you intend to return a product.
Certain product categories are not eligible for return or refund due to their nature, unless they arrive defective. For example, digital goods or software that have been downloaded or activated cannot be returned. Personalized or custom-made items that were made to your specifications are also non-returnable (unless they were damaged in transit or have a manufacturing defect). Additionally, any product that explicitly mentions “No Return” on its product page would not be returnable. We will always clearly indicate in the product description if an item is final sale or not eligible for return.
If you encounter an issue with a product, please inform us within 24 hours of delivery for any transit damage, or as soon as you notice a defect. Prompt notification makes it easier to verify the issue. You can contact us via phone or email (as provided in our contact info). When you reach out, please have your order number, product name, and a description of the problem ready. We may ask for evidence such as a photo or video of the defect or damage, especially for electronics or fragile items, to assess the situation quickly. This helps us determine the best course of action (return, replacement, or technical support).
Once you contact us and your return request is approved, we will guide you on the return method. Depending on your location, we might: arrange a pick-up via our courier partner; ask you to drop off the item at a designated delivery point; or request you to send the item back to us through a reliable courier service. In any case, we will provide instructions. Please pack the item securely in its original box (or a similarly sturdy package) to prevent damage in transit. Include all accessories and the invoice or receipt in the package. We will keep you updated throughout the return process.
If the return is due to an error on our part or the product arriving damaged/defective, Yasma Tech will bear the return shipping costs. We may either send a prepaid shipping label or have our courier retrieve the item at no cost to you. However, if you are returning an item for a personal reason (for example, you ordered the wrong product or you changed your mind) and if such a return is accepted, then the return shipping cost may be your responsibility. We will clarify this when you contact us about the return. We do not impose any hidden fees for processing a return itself – our goal is to make the process fair and transparent.
After we receive the returned product, our team (or the manufacturer’s service center, in some cases) will inspect the item to verify the reported issue and the condition of the product. This inspection is usually completed within 2–3 business days of receiving the return. If the item meets the return criteria (unused, with all parts, and the defect/damage is confirmed), we will approve the return and proceed with your replacement or refund. If the item is found to be ineligible (for instance, the problem claimed is not found or the item was returned in a used/damaged state not due to our error), we will contact you to discuss next steps. In some cases, we might return the item back to you if the return conditions were not met.
Once a return is approved, we aim to process the refund quickly. Refunds for payments made by credit/debit card or mobile banking will be issued back to the same account or card you used. For Cash on Delivery orders, we can refund via a bank deposit, mobile money transfer, or even offer store credit if you prefer (we will coordinate the method with you). We do not deduct any restocking fee or penalties for approved returns – you will receive the full amount you paid for the product (minus any delivery fee if that is not refundable under our policy). Refunds are typically completed within 7 to 14 days from the time we confirm receipt of the returned item. We will notify you by SMS or email when your refund has been processed. Please note that your bank or payment provider may take additional time to reflect the credit in your account.